About Us
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We are a cloud-native, SaaS-focused company dedicated to delivering seamless, secure IT solutions to empower our team.
As part of a fast-paced, forward-thinking environment, we value innovative IT professionals who drive operational excellence and adaptability.
Role Overview
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As a
Cloud & IT Senior Engineer
, you will be pivotal in developing and maintaining our IT infrastructure, overseeing networking, device support, cloud operations, and endpoint management for Mac and Linux environments. This role requires a proactive approach to managing technology within a cloud-first organization.
Key Responsibilities :
- Networking and Connectivity : Configure, maintain, and troubleshoot network environments, including SASE or SD-WAN technologies , to ensure reliable, scalable, and secure connectivity.
- Device and Endpoint Management : Administer Mac and Linux devices with MDM such as Jamf / Kandji / JumpCloud and best practices, focusing on access control, security, and compliance.
- Identity and Access Management: Oversee user lifecycle management, ensuring secure provisioning, deprovisioning, and access control with tools such as Okta / Entra ID
- Patch Management : Implement and maintain patch management strategies to secure and optimize system performance.
- Support and Troubleshooting : Provide IT support, including diagnosing and resolving complex hardware, software, and network issues.
- Automation and IT Process Optimization: Design and implement automation workflows to improve IT operations, reducing manual efforts and enhancing efficiency.
- Documentation and Process Improvement : Maintain accurate documentation for IT processes, contributing to continuous improvement initiatives for operational efficiency.
- Cross-Functional Collaboration : Collaborate with various business teams to align on key initiatives, supporting projects and internal service delivery.
Qualifications :
- Experience : 8+ years in IT engineering, with a strong background in networking, endpoint management, and support within a SaaS or cloud-centric organization.
- SaaS Tools: Proficiency in managing and supporting critical business tools, including Google Workspace, Okta, Slack, Zoom, Jira, and Confluence.
- Endpoint Management: Proven experience with Mac and Linux endpoint management.
- Networking: Strong skills in operating and troubleshooting network environments.
- Cloud Knowledge: Experience with managing cloud environments, particularly AWS & Azure, including operational automation, access policies, scaling, and security.
- Scripting & Automation: Proficiency in scripting with Python or Bash for process automation, as well as experience with automation tools such as Torq and Workato - advantage.
- Security Practices: Knowledge of security standards and best practices, including permissions management, endpoint protection, and security policy implementation - advantage.
- Project & Task Management: Experience with managing and prioritizing multiple IT projects simultaneously - advantage.
Join us in creating a resilient, efficient IT environment that supports our mission to deliver best-in-class technology solutions.