About BTSE:
彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.
About the Opportunity:
We’re looking for a Customer Success Operations Associate to support the team by maintaining operational discipline, ensuring data accuracy, and keeping dashboards and reporting tools up to date. This role is critical in keeping our systems clean, our processes consistent, and our data reliable.
You won’t be reinventing processes—you’ll be enforcing them. This role is best suited for someone who is detail-obsessed, process-driven, and confident working with data tools to provide clear visibility into business performance.
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Responsibilities:
Maintain data hygiene: Regularly audit and clean CRM and internal tools to ensure accuracy and completenessOwn dashboards and reporting: Set up, update, and maintain operational dashboards that track performance and KPIsEnforce operational processes: Ensure existing processes are being followed correctly across the businessMonitor key metrics: Track core operational indicators and flag anomalies or gaps in executionSupport routine reporting: Deliver weekly and monthly reports to support team visibility and leadership planningDocument updates and changes: Keep internal documentation up to date for processes, workflows, and reporting standardsRequirement:
4+ years of experience in Business Operations, Sales/CS Ops, or a data-heavy operational roleStrong proficiency in Excel/Sheets and data visualization tools (e.g., Looker, Tableau, or equivalent)Familiarity with CRM systems (Salesforce, HubSpot, or similar)Highly organized and reliable, with a strong attention to detailProcess-oriented mindset with a drive for consistency and executionAble to work independently and stay on top of recurring tasks and reporting cyclesNice to have
Experience in crypto, fintech, or a B2B SaaS companyExposure to customer success operations or revenue operationsExperience with workflow documentation tools (e.g., Notion, Confluence, or similar)Perks & Benefits
Competitive total compensation packageVarious team building programs and company eventsComprehensive healthcare schemes for employees and dependantsAnd many more! Apply and let us tell you more!