About BTSE:
彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.
About the Opportunity:
We are looking for a detail-oriented and proactive Product Operations Manager to support and optimize product processes across all platforms, including white-label (WL) solutions. This role will be responsible for ensuring smooth product launches, maintaining platform content, and coordinating operational activities to improve efficiency. You will work closely with Product Managers, Business Operations, Customer Success, and cross-functional teams to drive consistent execution and quality.
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Responsibilities
Act as the owner of the product launch process, including internal testing, sanity checks, functional keys and feedback collection to ensure high-quality releases.Facilitate product roadmap reviews and maintain a central source of truth. Own and maintain FAQs for all platforms (including white-labels), ensuring content is accurate, up-to-date, and user-friendly.Manage content workflows using translation tools to ensure timely and consistent multi-language delivery.Arrange internal demo sessions for upcoming features and products, Prepare and maintain training materials, guides, and SOPs for internal teams.Collect, synthesize, and present user feedback from CS tickets, NPS surveys, social media, and communities.Requirement
2+ years of experience in product operations, project management, or product management in a tech or fintech environment; CEX or blockchain industry experience is a strong plus.Strong organizational and project management skills, with the ability to manage multiple tasks simultaneously.Experience with content management systems, translation/localization tools, and post-release processes.Excellent communication skills in Chinese and English.Detail-oriented, process-driven, and comfortable working in a fast-paced, evolving environment.Nice to Haves
Experience in trading platforms, DeFi, or blockchain technology.Hands-on experience with campaign tools and analytics dashboards.Technical background or experience working with engineering teams is a plus.Perks & Benefits
Competitive total compensation packageVarious team-building programs and company eventsComprehensive healthcare schemes for employees and dependentsAnd many more! Apply and let us tell you more!